Shipping & Returns Policy
Domestic Shipping (U.S.)
All orders placed with PS Sports & Gear are carefully reviewed before processing to help protect our customers and ensure order accuracy. In rare cases, this review process may extend handling times. If you have questions about your order.
International Shipping
We currently ship to select countries outside of the U.S.
International shipments may be subject to import duties, tariffs, taxes, and customs clearance fees that are not included in your order total. These additional charges must be paid by the recipient at the time of delivery. Costs vary depending on the country of import—please check with your local customs office for details.
- Delivery timelines do not include customs processing times, which may extend delivery up to 30 days or longer.
- If a shipment is refused at delivery, the customer will be responsible for all shipping costs, as well as any duties, taxes, or customs fees assessed. These costs will be deducted from the refund amount.
Product Manufacturing & Fulfilment
Our branded merchandise is manufactured by either our HQ or by collaborative partners globally and shipped directly to you under the PS Sports & Gear brand.
Please note:
- Delivery times may be affected by international transit delays.
- Refunds, discounts, or credits cannot be issued for late arrivals.
- Once design approval is given and production begins, orders cannot be cancelled or refunded.
- Design deposits and rush fees are non-refundable.
- Rush services do not guarantee on-time delivery but will be prioritized.
Returns & Exchanges
We take pride in our product quality. If you receive merchandise with a manufacturing defect, we will gladly arrange a replacement or refund.
- Returns must be initiated within 30 days of delivery (based on carrier tracking).
- Items must be unused and have all original tags attached.
- Once a Return Merchandise Authorization (RMA) is provided, the product must be shipped back within 14 days, in its original packaging.
- Shipping charges will only be refunded if the return is due to an error on our part (wrong item, damaged item).
- Refunds will be processed back to your original form of payment within 7 business days of receipt at our facility. Your bank or credit card provider may take additional time to finalize the credit.
For return authorization, please click here and process your request by selecting the appropriate option in the drop down tab on the form.
Purchases Made Through Third-Party Retailers
We can only accept returns for products purchased directly from www.pss-gear.com. For items purchased through authorized retailers, please contact the store where the product was purchased.
Shipping Returns Back to Us
- Request a Return Merchandise Authorization (RMA) before shipping any product.
- Return address is listed.
- Use the original box, to prevent damage in transit.
- Customers are responsible for prepaying return shipping, we insist that you use only a carrier that provides tracking.
Refund Timeline
Once your return is received and inspected and found to be in perfect same condition as it was initially shipped, a refund will be issued within 10 business days. You will be notified by email once the refund has been processed. Depending on your payment provider, it may take additional time for the funds to appear in your account.
PS Sports & Gear Ind. LLC
466388 State Road 200, Suite 1-202
Yulee, FL 32097
United States